Organization : Allsec Technologies
Job Role : Support Associate
Location : Noida
Qualification : BE/B Tech/MCA/M Sc
Experience : Freshers
Salary : Rs 3.5 LPA
No.of Vacancies : NA
Website : www.fresherjobs9.com
Apply Mode : Walk-In
Walk-In Date : 18th & 19th September 2017
Allsec is a global organization with vast abilities in providing trade procedure options across various industry verticals. Centered in 1998, Allsec technologies limited started out as an integrated contact center for businesses aspiring to outsource their help processes. Gaining over 15 years of area experience, the corporation has rapidly increased with acquisitions throughout the globe and has elevated its competencies to a wide gamut of methods that augment and support organizations.
* Candidate should be BE/B Tech/MCA/M Sc from a recognised university.
* Candidate should have an aggregate of 65% through out academics.
* Should have hands on experience in client handling and product selling.
* Should preferably have knowledge of selling customer solutions over a call.
* Should possess prior knowledge about B2B sales.
* Must receive and logs customer problem/request/issues and ensures proper documentation.
* Should perform initial level of problem identification and attempts to resolve when appropriate.
* Should assist with monitoring and tracking incidents to ensure resolution occur within the customer Service Level Agreement.
* Must perform incident notification and escalation to ensure.
* Should have problems/request/issues are communicated effectively and receiving proper management attention.
* Must perform and follow up on all incidents with customer to ensure customer satisfaction.
* Should develop and maintain knowledge of the problem tracking software.
* Should be flexible with shift timings.
* Must handle user queries through calls and e-mails related to Internet Explorer, MS-Office, Printer, Network related issues and Operating system.
* Should comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively.
* Must be required to handle Queries.
* Should be able to resolve and give appropriate solutions to the customers.
* Should be confident while communicating.
* Must have good communication skills require.
* Candidate should be able to handle the pressure.
Allsec Technologies Ltd,
A Block, Sector 16, Noida 201301.