Organization : Aricent
Job Role : Associate Engineer
Location : Gurgaon
Qualification : BE/B Tech/MCA
Experience : Freshers
salary : Best In Industry
No.of Vacancies : NA
Website : www.aircent.com
Apply Mode : Online
Last Date : ASAP
Aricent takes pride in partnering with the world’s technology leading brands. Together we’re responsible for innovations that have created new markets worth billions. Working with Aricent means having a highly skilled leadership team that’s focused on your projects and understands how to create a framework for consistent innovation. We are the expertise behind many of the technologies that are powering a fully connected world.
* Candidate should be BE/B Tech/MCA from a recognised university.
* Candidate should have an aggregate of 65% through out academics.
* Must be able to troubleshoot Level 1/2/3 network issues of enterprise customers (US/CAN region)
* Must be able to achieve all the defined metrics & SLA
* Must have effectiveness engagement with customer (written & verbal) & ensure Customer Satisfaction
* Must proactively involve in Technical Leads / Management in resolving critical issues
* Must be able in writing Tech documents covering best practices & T shoot approaches for a product/issue.
* Mentoring of New Hires
* Should have excellent communication Skill.
* Must have prior troubleshooting skills.
* Must be willing to work in 24*7 Support (Including Night Shifts)
* Must have prior experience of Voice based technical support
* Should have excellent communication(written & verbal) skills