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Aricent Walk-In Drive For Freshers As Process Associate @ Gurgoan In July 2018

Organization Name Aricent
Job Role Process Associate
Location Gurgoan
Education BE/B Tech/MCA/M Sc
Experience Freshers
Salary Rs 3.5 LPA
Walk-In Dates 30th June 2018(9:30 AM – 2 PM)

About Organization:

Aricent takes pride in partnering with the world’s technology leading brands. Together we’re responsible for innovations that have created new markets worth billions. Working with Aricent means having a highly skilled leadership team that’s focused on your projects and understands how to create a framework for consistent innovation. We are the expertise behind many of the technologies that are powering a fully connected world.

Job Requirements:

  • Must have completed BE/B Tech/MCA/M Sc from a recognised university
  • Should have an aggregate of 60% through out academics
  • Must have excellent problem solving, analytical and presentation skills.
  • Must have good communication skills with the ability to interact well Internal and external clients.
  • Must have a customer service focus.
  • Must have experience related to NOC handling, customer Interaction involving issue handling and resolution over chat, mails and phone.
  • Should test and validate configuration, software version and fixes for field problems remotely to the extent possible.
  • Must handle all escalations received and work towards resolution of problems.
  • Must have deep level debugging, problem isolation.
  • Must perform on call rotation.
  • Must have support Knowledge Base (KB) management by creating and updating KB articles.
  • Must adhere to process and policy, such as documenting changes/closure, status, etc.
  • Must be willing to work in 24*7 Support model (Including Night Shifts and weekends).
  • Must have prior experience of Voice based support
  • Must have experience with Windows Desktop Support and Administration (Active Directory, DNS, DFS).
  • Must have use of monitoring system to investigate and identify issues using trending and reporting
  • Must have previous support experience in an external customer-facing environment.
  • Must have knowledge of Basic Telecommunications concepts within call center environment.
  • Should have proven written and verbal communications skills.
  • Must have ability to follow documented processes.
  • Must have critical Thinking and troubleshooting skills.
  • Should have initial Triage of incoming Incidents and Service requests.
  • Must ensure complete and accurate details are being documented in Tickets.
  • Should participate in Service Level Adherence Processes.
  • Must communicate with internal and External customers regarding ticket status.
  • Should manage ticketing system Health.
  • Must monitor systems health and initiate escalation processes related to any alerts or concerns identified in the monitoring systems.

Venue:

Aricent Technologies Holdings Ltd.,

Tower-5, Unitech Infospace, SEZ, Tikri,

Sohna Road, Sector 48, Gurgaon – 122001

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