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BT Job Openings For Freshers As Support Trainee @ Gurgoan In June 2018

Organization Name BT
Job Role Support Trainee
Location Gurgoan
Education BE/B Tech
Experience Freshers
Apply Mode Online(ASAP)

About Organization:

BT cluster plc may be a company that owns British Telecommunications plc,trading as BT, a British international telecommunications services company with head offices in London, UK. it’s operations in around a hundred and seventy countries. BT’s origins originate to the insaturation of the electrical Telegraph Company in 1846 that developed a nationwide communications network. In 1912, the final Post workplace, a section, became the monopoly telecoms provider in GB. The Post workplace Act of 1969 diode to the GPO changing into a public corporation.

Job Requirements:

  • Must have completed BE/B Tech from a recognised university
  • Should have an aggregate of 60% through out academics.
  • Must have excellent written and spoken English language skills
  • Should have ability to liaise with Internal and External customers and suppliers at any level
  • Must have good customer interfacing skills.
  • Must have strong communication and interpersonal skills.
  • Must have good diagnostic skills (Voice and/or Data)
  • Must have self-management.
  • Should provide expert support on process and products and to ensure a professional and consistent delivery of quality service to BT customers and achievement of operational targets and manage workload
  • Must works on the Global customer service Desk and pro-actively responds to customer faults and changes within defined service levels.
  • Must change Request and Incident queue monitoring of tools to manage customer requests and queries
  • Must direct engagement by phone with the end client for clarification of information/conformation of completion of request
  • Must be managing 3rd party suppliers for Incident resolution / Change request implementation- Service Provider, Field support team, Cisco TAC.
  • Must have knowledge on KCI (Keeping customer informed) using phone on Incidents and CHANGE to provide continuous and timely feedback to the end client on progress
  • Should initiate and Support Problem Management Process
  • Must initiate and Support Special Incident Investigation and Incident analysis report
  • Should support Incident Management with ISP
  • Must be updating all associated activity logs on incidents and CHANGE’s including updates, ticket suspension, completion and closure
  • Should be attending weekly customer service/internal change review calls (Customer Champion) as and when required
  • Must be monthly reporting to the Service Manager & Account Manager (Customer Champion)
  • Must prepare Daily / Weekly / Monthly reporting
  • Should maintain the Incident and CHANGE queue as low as possible to ensure maximum attention to each and every customer request or query.
  • Must attend various workshops and training events arranged by the operations manager to improve the technical skills and BT product knowledge.
  • Should attend BT internal meetings to review and improve the support processes to BT customers. To attend customer awareness training sessions

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