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BT Walk-In Drive For Freshers As Technical Associate @ Gurgoan In September 2018

Organization Name BT
Job Role Technical Associate
Location Gurgoan
Education BE/B Tech/MCA/M Sc
Experience Freshers
Walk-In Mode 29th August 2018(9:30 AM – 10:30 AM)

About Organization:

BT cluster plc may be a company that owns British Telecommunications plc,trading as BT, a British international telecommunications services company with head offices in London, UK. it’s operations in around a hundred and seventy countries. BT’s origins originate to the insaturation of the electrical Telegraph Company in 1846 that developed a nationwide communications network. In 1912, the final Post workplace, a section, became the monopoly telecoms provider in GB. The Post workplace Act of 1969 diode to the GPO changing into a public corporation.

Job Requirements:

  • Must have completed BE/B Tech/MCA/M Sc from a recognised university
  • Should have an aggregate of 60% through out academics
  • Graduates of 2018 passed outs only can apply
  • Must have excellent communication skills
  • Must not have any active backlogs
  • Must be willing to work in rotational shifts
  • Will be involved in blended process for Back office & Chat Process for Captive Setup
  • Must be getting involved in CMCC process
  • Must be updating all associated activity logs on incidents and CHANGE’s including updates, ticket suspension, completion and closure
  • Should be attending weekly customer service/internal change review calls (Customer Champion) as and when required
  • Must be monthly reporting to the Service Manager & Account Manager (Customer Champion)
  • Must prepare Daily / Weekly / Monthly reporting
  • Should maintain the Incident and CHANGE queue as low as possible to ensure maximum attention to each and every customer request or query.
  • Must attend various workshops and training events arranged by the operations manager to improve the technical skills and BT product knowledge.
  • Should attend BT internal meetings to review and improve the support processes to BT customers. To attend customer awareness training sessions

To Find Best Job Openings: www.fresherjobs9.com

Venue:

BT Global Business Services,

DLF Building 14, Tower-C,

8th floor, DLF Phase-3,

adjacent to Ericsson Building,

SEZ Zone, Gurgaon-122002

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