Organization : Capgemini
Job Role : Support Engineer
Location : Hyderabad
Qualification : BE/B Tech/MCA/ME
Experience : Freshers
Salary : Rs 3.5 – 4 LPA
No.of Vacancies : NA
Website : www.capgemini.com
Apply Mode : Online
Apply Date : ASAP
Capgemini is one of the world’s foremost providers of consulting, technology, outsourcing services and local professional services. Present in over 40 countries with almost 140,000 employees, the Capgemini Group helps its clients transform in order to improve their performance and competitive positioning.
* Candidate should be BE/B Tech/MCA/ME from a recognised university.
* Candidate should have an aggregate of 60% through out academics.
* Candidate should remotely resolve issues faced by users related to their desktop/laptop. Create ticket and troubleshoot and/or assign it to the relevant resolver group.
* Candidate should have basic IT and technical knowledge. (Desktop troubleshooting skills)
* Candidate should have basic network knowledge and troubleshooting skills.
* Candidate must have ability to interpret technical information and present it in simple terms for a less technically aware audience
* Candidate should have contextual ticket prioritization understanding.
* Candidate should have understanding of the client benefit and loss matrix.
* Candidate should have good communication skills
* Candidate should be willing to work in 24*7 shift.
* Candidate should be able to lead a conversation and take control of conversation.