Organization : Capgemini
Job Role : System Engineer
Location : Kolkata
Qualification : BE/B Tech/MCA
Experience : Freshers
Salary : Rs 3.5 – 4 LPA
No.of Vacancies : NA
Website : www.capgemini.com
Apply Mode : Online
Apply Date : ASAP
Capgemini is one of the world’s foremost providers of consulting, technology, outsourcing services and local professional services. Present in over 40 countries with almost 140,000 employees, the Capgemini Group helps its clients transform in order to improve their performance and competitive positioning.
* Candidate should be BE/B Tech/MCA from a recognised university.
* Candidate should have an aggregate of 60% through out academics.
* Should have excellent communication and English speaking skills
* Should be able to greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
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* Must be able to listen attentively to customer needs and concerns; demonstrate empathy.
* Must have knowledge of basic computer operations.
* Should be courteous with strong customer service orientation.
* Should be dependable with proficient attention to detail.
* Should have good listening and responding skills.
* Should be willing to take up challenges and go extra mile to perform work responsibilities
* Should have great interpersonal skills and ability to perform under pressure
* Should have experience in a Technical call center / ISP Help Desk / Technical Help Desk. Job Description:
* Should be able to provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
* Should support customers across Telecommunication, Financial Services, Healthcare, and Technology vertical.
* Should be able to meet customer requirements through first contact resolution.
* Should be able to clarify customer requirements; probe for and confirm understanding of requirements or problem.