Organization : Capgemini
Job Role : Service Analyst
Location : Bangalore
Qualification : BE/B Tech/MCA/M Sc
Experience : Freshers
Salary : Rs 3.5 – 4 LPA
No.of Vacancies : NA
Website : www.capgemini.com
Apply Mode : Online
Apply Date : ASAP
Capgemini is one of the world’s foremost providers of consulting, technology, outsourcing services and local professional services. Present in over 40 countries with almost 140,000 employees, the Capgemini Group helps its clients transform in order to improve their performance and competitive positioning.
* Candidate should be BE/B Tech/MCA/M Sc from a recognised university.
* Should have an aggregate of 60% through out academics.
* Should provide level 1 support by picking the phone calls & support for logging, tracking, Resolution, and reporting of help desk incidents and service requests
* The activities associated with restoring normal service operation as quickly as possible and to minimize the adverse impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained
* Must have a demonstrated of a high level of commitment to service quality and teamwork within the unit/department.
* Must be adhering to established policies, procedures, and compliance which result in a satisfactory audit rating.
* Should resolves issues & roadblocks in execution and timely escalation to managers
* Should also provide accelerated response to the executive users within the customer organization
* Must have updated back-end of knowledge base of most common desktop level issues faced by users that enables users to resolve an incident, create a request, report an incident and review the status of submitted requests etc.
* Candidate with knowledge on BMC remedy will be preferred
* Should have strong communication & analytical skills & good team player
* Must be good to have ITIL V3 certified
* Should have good IT Knowledge.
* Should have document administration skills.
* Must have awareness of service management and knowledge management tools.