Organization : Capgemini
Job Role : Service Desk Analyst
Location : Bangalore
Qualification : BE/B Tech/MCA/M Sc
Experience : Freshers
Salary : Rs 3.5 – 4 LPA
No.of Vacancies : NA
Website : www.capgemini.com
Apply Mode : Online
Apply Date : ASAP
Capgemini is one of the world’s foremost providers of consulting, technology, outsourcing services and local professional services. Present in over 40 countries with almost 140,000 employees, the Capgemini Group helps its clients transform in order to improve their performance and competitive positioning.
* Candidate should be BE/B Tech/MCA/M Sc from a recognised university.
* Should have an aggregate of 60% through out academics.
* Must be comfortable in taking inbound/outbound calls.
* Should have strong communication & analytical skills is mandatory
* Must be good to have ITIL V3 certified
* Must have knowledge in BMC remedy will be an added advantage
* Should be ready to work in 24*7 shift
* Must provide level 1 support by picking the phone calls & support for logging, tracking, Resolution and reporting of help desk incidents and service requests
* Activities must be associated with restoring normal service operation as quickly as possible and to minimize the adverse impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained
* Should also provide accelerated response to the executive users within the customer organization
* Must have updated back-end of knowledge base of most common desktop level issues faced by users that enables users to resolve an incident, create a request, report an incident and review the status of submitted requests etc.
* Must have knowledge on installation and troubleshooting of Windows
* Should have knowledge on installation of hardware components of desktop
* Should understand Forge Rock’s Identity and Access Management architecture