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Capgemini job openings in bangalore for freshers

Capgemini Job Openings For Freshers As Service Desk Analyst @ Mumbai In November 2017

Organization        : Capgemini

Job Role                : Service Desk Analyst

Location                : Mumbai

Qualification        : BE/B Tech/MCA/M Sc

Experience            : Freshers

Salary                     : Rs 3.5 – 4 LPA

No.of Vacancies   : NA

Website                  : www.capgemini.com

Apply Mode          : Online

Apply Date            : ASAP

About Organization:

Capgemini is one of the world’s foremost providers of consulting, technology, outsourcing services and local professional services. Present in over 40 countries with almost 140,000 employees, the Capgemini Group helps its clients transform in order to improve their performance and competitive positioning.

Job Requirements:

* Candidate should be BE/B Tech/MCA/M Sc from a recognised university.

* Should have an aggregate of 60% through out academics.

* Should provide level 1 support by picking the phone calls & support for logging, tracking, Resolution and reporting of help desk incidents and service requests

* Should be associated with restoring normal service operation as quickly as possible and to minimize the adverse impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained

* Should also provide accelerated response to the executive users within the customer organization

* Must be comfortable in taking inbound/outbound calls.

* Must be having strong communication & analytical skills is mandatory

* Must be good to have ITIL V3 certified

* Should have knowledge in BMC remedy will be an added advantage

* Should be ready to work in 24*7 shift

* Must have updated back-end of knowledge base of most common desktop level issues faced by users that enables users to resolve an incident, create a request, report an incident and review the status of submitted requests etc.

* Should also provide accelerated response to the executive users within the customer organization.

* Must have updated back-end of knowledge base of most common desktop level issues faced by users that enables users to resolve an incident, create a request, report an incident and review the status of submitted requests etc.

* Must have basic level understanding and hands-on experience in Network

* Must have knowledge on installation and troubleshooting of Windows

* Should have knowledge on installation of hardware components of desktop

* Should understand Forge Rock’s Identity and Access Management architecture

Venue:

Capgemini Technology Services India Limited

Capgemini knowledge Park(SEZ)

IT3/IT4, Airoli knowledge Park,

Thane Belapur Rd, Airoli,

Navi Mumbai -400708.

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