Organization : Capgemini
Job Role : Support Executive
Location : Kolkata
Qualification : BE/B Tech/MCA/M Sc
Experience : Freshers
Salary : Rs 3.5 – 4 LPA
No.of Vacancies : NA
Website : www.capgemini.com
Apply Mode : Walk-In
Apply Date : 30th & 31st August 2017 ( 11 AM)
Capgemini is one of the world’s foremost providers of consulting, technology, outsourcing services and local professional services. Present in over 40 countries with almost 140,000 employees, the Capgemini Group helps its clients transform in order to improve their performance and competitive positioning.
* Candidate should be BE/B Tech/MCA/M Sc from a recognised university.
* Should have an aggregate of 60% through out academics.
* Should have good understanding of end to end knowledge of accounting flows.
* Should have knowledge in invoicing/ledger.
* Should possess good communication skills (both spoken English and written).
* Candidate should be smart to face/discuss process related issues with client directly without support.
* Should provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service
* Should support customers across Telecommunication, Financial Services, Healthcare and Technology vertical
* Must troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
* Should meet customer requirements through first contact resolution
* Must clarify customer requirements probe for and confirm understanding of requirements or problem
* Should greet customers in a courteous, friendly, and professional manner using agreed upon procedures
* Must listen attentively to customer needs and concerns; demonstrate empathy
* Should have excellent communication and English speaking skills
* Should have good interpersonal skills and ability to perform under pressure
* Must be willing to work in a 24/7 environment
* Must be open to relocate to any location and work in night shifts
* Candidates must be available to join immediately
Unitech Infospace Complex,
Tower A3, 1st Floor, New Town,
Rajarhat, Kolkata – 700156.