|Job Role||Support Analyst|
|Education||BE/B Tech/MCA/M Sc|
CGI Information Systems Pvt Ltd Founded in 1976, CGI is a global IT and business process services provider delivering high-quality business consulting, systems integration and outsourcing services.With 68,000 professionals in 40 countries, CGI has an industry-leading track record of on-time, on-budget projects, aligning our teams with clients’ business strategies to achieve top-to-bottom line results. In India, our centers have 9,500 professionals and span eight offices in four cities, including Mumbai, Bangalore, Chennai and Hyderabad.
- Must have completed BE/B Tech/MCA/M Sc from a recognized university
- Should have an aggregate of 60% through out academics
- Must provide 24×7 Production Support, Incident\Problem\Change Management.
- Must address Critical/High/Medium incidents on priority to confirm with SLA requirements.
- Should work on RCA and Deploy the code fix in production environment to resolve the issues permanently.
- Must be coordinating with upstream and downstream applications. Perform Sanity to ensure there is no interruption in business.
- Must have contribute to Critical service levels and Key measurements area
- Must have knowledge on Java/j2ee with Linux/Unix and Oracle/Pl sql(Support)
- Must have ITIL/Incident Management /Problem Management /Change Management, WebLogic, Jboss
- Should have in-depth knowledge of SDLC.
- Must have hands on experience in perfective maintenance activities, applying emergency break fixes, corrective maintenance activities and in core support services.
- Should provide 24/7 environment support services in Service Assurance domain applications built on Java, Unix and Oracle.
- Should be willing support on Call during weekends.
- Must have knowledge of Core Java, Spring, Hibernate and Restful API
- Must have other advance framework
- Should have hands-on experience in Java Stack with programming experience in Core Java, Spring, Hibernate and Restful API.
- Should possess the ability to communicate clearly across team in diverse geographies.
- Should be a Good Team Player.
- Must implement high quality code and test the same.
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