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Home / IT jobs / Freshers Jobs / CGI Job Openings For Freshers As System Analyst @ Bangalore In August 2017
CGI Job Openings For Freshers

CGI Job Openings For Freshers As System Analyst @ Bangalore In August 2017

Organization       : CGI

Job Role               : System Analyst

Location               : Bangalore

Qualification       : BE/B Tech

Experience           : Freshers

Salary                    : Rs 3 – 4 LPA

No.of Vacancies  : NA

Website                 : www.cgi.com

Apply Mode          : Online

Apply   Date          : ASAP

About Organization:

CGI Information Systems Pvt Ltd Founded in 1976, CGI is a global IT and business process services provider delivering high-quality business consulting, systems integration and outsourcing services.With 68,000 professionals in 40 countries, CGI has an industry-leading track record of on-time, on-budget projects, aligning our teams with clients’ business strategies to achieve top-to-bottom line results. In India, our centers have 9,500 professionals and span eight offices in four cities, including Mumbai, Bangalore, Chennai and Hyderabad.

Job Requirements:

* Candidate should be BE/B Tech from a recognised university.

* Should have an aggregate of 60% through out academics.

* Should respond to requests for technical assistance by following prescribed procedures.

* Should research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software and network-related incidents

* Must have knowledge of log all contacts and document all the activities and results accurately and completely within the incident management tool.

* Should assign unresolved tickets to the appropriate support team.

* Must proactively monitor, follow up and expedite the resolution of assigned and pending tickets.

* Should identify and escalate tickets requiring urgent attention and action.

* Must stay current with system information, changes and updates.

* Must adhere to work schedules, attendance and leave policies.

* Must comply with CGI and Client’s IS/IT policies, code of conduct and quality standards.

* Should have excellent speaking and writing skills in English with a neutral accent, correct grammar and syntax

* Must have knowledge of customer service principles and practices, ITIL and ITSM

* Should have knowledge of IT applications, systems and networks

* Must have communication (Oral/Written) skills.

* Must have diagnostics & Resolution skills

* Should have problem Solving/Decision Making skills.

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