Organization : CSS Crop
Job Role : System Engineer
Location : Bangalore
Qualification : B Tech/BE/MCA/M Sc
Experience : Freshers
Salary : Rs 2 – 3 LPA
No.of Vacancies : NA
Website : www.csscrop.com
Apply Mode : Online
Apply Date : ASAP
CSS Corp is a leading technology company supporting enterprise and consumer products, managing IT infrastructure (stand alone, Cloud or Mobile enabled) and deploying networks. We partner with many of the Fortune 1000 companies to help realize their strategic business outcomes and be future-ready.
* Candidate should be BE/B Tech/MCA/M Sc from a recognised university.
* Candidate should have an aggregate 65% through out academics.
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* Should be able to provide remote Level 1 help desk support to customers, first point of contact.
* Should solve problems by utilizing training, knowledge, tools and analytical skills while on call or processing an Incident.
* Should Create, record, and resolve incoming requests for service (Service Requests).
* Must document and maintain detail history of Incidents from start to finish.
* Should have knowledge of basic Networking concepts such as OSI Layers/ TCP/IP protocol Suite, & understanding of IP addressing and sub netting.
* Must also have understanding of DNS, DHCP.
* Must have basic knowledge of computers with knowledge in MS Office.
* Should be handling US customers and troubleshooting their technical queries.
* Must be completely involved in troubleshooting technical problems.
* Should have basic domain knowledge in networking concepts.
* Must be willing to work in rotational shifts.
* Should have timely escalation and hand off of Critical/Irate customer to L2
* Must have excellent written & verbal English communication Skills.
* Should have good problem solving and trouble shooting skills.
* Should have good inter personnel skills