Organization : CSS Crop
Job Role : Network Trainee
Location : Bangalore
Qualification : BE/B Tech
Experience : Freshers
Salary : Rs 2 – 3 LPA
No.of Vacancies : NA
Website : www.csscrop.com
Apply Mode : Online
Last Date : ASAP
CSS Corp is a leading technology company supporting enterprise and consumer products, managing IT infrastructure (stand alone, Cloud or Mobile enabled) and deploying networks. We partner with many of the Fortune 1000 companies to help realize their strategic business outcomes and be future-ready.
* Candidate should be BE/B Tech/MCA/M Sc from a recognised university.
* Candidate should have an aggregate of 60% through out academics.
* Must have excellent Communication Skills
* Should perform troubleshooting of SDH circuits
* Should be coordinating with Field teams for the delivering of circuits on time
* Must have hands on exp. in handling ECI equipment and ECI NMS
* Must have basic knowledge on ITIL.
* Should have excellent communication is Must.
* Must be smart, Tech Savvy Candidates with good Analytical Skills.
* Should be flexible to work on Rotational shift.
* Must be good with English Communication Skill.
* Should be a graduate in Computer.
* Must be comfortable working in 24*7 Shift.
* Should have basic understanding of computer networks.
* Must have experience in Technical support will be considered.
* Should be responsible for identifying the issue with the customers and routing them to the available engineer, when necessary.
* Should create, manage tickets for the issues that the customer contacts.
* Should act as the first point of contact before the customer reached the TAC.
* Should also involve creation of licenses and support accounts to the clients world wide.
* Must ensure customer satisfaction / experience is and stays a priority.
* Must have good analytical and reasoning skills.