Organization : CSS Crop
Job Role : Support Associate
Location : Chennai
Qualification : BE/B Tech/MCA/M Sc
Experience : Freshers
Salary : Rs 2 – 3 LPA
No.of Vacancies : NA
Website : www.csscrop.com
Apply Mode : Walk-In
Walk-In Date : 14th October 2017
CSS Corp is a leading technology company supporting enterprise and consumer products, managing IT infrastructure (stand alone, Cloud or Mobile enabled) and deploying networks. We partner with many of the Fortune 1000 companies to help realize their strategic business outcomes and be future-ready.
* Candidate should be BE/B Tech/MCA/M Sc from a recognised university.
* Candidate should have an aggregate of 60% through out academics.
* Must be good with English Communication Skill.
* Should be a graduate in Computer.
* Must be comfortable working in 24*7 Shift.
* Should have basic understanding of computer networks.
* Must have experience in Technical support will be considered.
* Should be responsible for identifying the issue with the customers and routing them to the available engineer, when necessary.
* Should create, manage tickets for the issues that the customer contacts.
* Should act as the first point of contact before the customer reached the TAC.
* Should also involve creation of licenses and support accounts to the clients world wide.
* Must ensure customer satisfaction / experience is and stays a priority.
* Should manage high visibility exceptions and can work with cross – functional teams to provide best solutions.
* Should manage high visibility exceptions and can work with cross-functional teams to provide best solutions.
* Customer Service Representatives will work on a World Wide schedule covering 24x5x365 with a rotating schedule.
* Must handle L0 cases for confirmation of hardware failure and proceed with RMA.
* Should provide L0 level technical assistance on cases to rule out hardware errors.
* Should be able to communicate effectively.
* Should possess good telephone and email etiquette.
* Should be willing to work in US, UK time zones (24/7 environment including rotational night shifts).
Css Corp Pvt Ltd.,
No.32A Ground Floor, Ambit IT Park,
Ambit Park Road, Ambattur Industrial Estate,
Chennai, Tamil Nadu 600058.