|Organization Name||CSS Corp|
|Job Role||Technical Customer Associate|
|Education||BE/B Tech/MCA/M Sc|
|Pay Scale||Rs 3 LPA|
|Walk-In Dates||11th – 15th June 2018(12 AM Onwards)|
CSS Corp is a global technology services company supporting enterprise and consumer products, deploying networks and managing IT infrastructure (stand alone, cloud or mobile enabled). We partner with many of the Fortune 1000 companies to help realize their strategic business outcomes and be future-ready. Our expertise and in-depth understanding of the enterprise & consumer tech support space, along with proven pedigree in Remote Infrastructure Management Services (RIMS), helps enhance IT availability and business efficiency, to more than 140 customers worldwide.
- Must have completed Graduation like BE/B Tech/MCA/M Sc from a recognised university
- Must have an aggregate of 60% through out academics
- Having experience in International Voice Support
- Must have excellent English speaking skills
- Must have willingness to work in Night shift
- Should have integrity and open minded
- Must be a immediate joinee / Less than 15 days
- Must be responsible to handle customer queries / issues through Voice (International) transactions to the best of customers satisfaction.
- Should be adhering to standard operating procedures required by the process and organization.
- Must have awareness of relevant service levels and meets goals set by the project
- Must have ability to follow special instructions and other knowledge documentation to determine the appropriate path to resolution for customer before consulting and/or escalating issues to other service department staff members.
- Must have incident Management and customer communication skills
- Should have network Connectivity/Access Circuits.
- Must have knowledge on alarm detection and handling.
- Must have carrier Troubleshooting/Management skills.
- Must be a effective team player and must work in pace environments
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Css Corp Pvt Ltd, No.32A Ground Floor,
Prince Info Park, Ambit Park Road,
Ambattur Industrial Estate,
Chennai, Tamil Nadu 600058