Organization : Dell
Job Role : Process Associate
Location : Hyderabad
Qualification : BE/B Tech/MCA/M Sc
Experience : Freshers
Salary : Rs 3.5 LPA
No.of Vacancies : NA
Website : www.dell.com
Apply Mode : Walk-In
Walk-In Date : 21 st – 28th February 2017 (11 AM – 2 PM )
Since 1984, Dell has assumed a discriminating part in empowering more moderate and available innovation around the globe. At this very moment to-end figuring arrangements organization, Dell keeps on changing registering and give top notch arrangements that engage individuals to accomplish all the more everywhere throughout the world. We serve clients going from the world’s biggest organizations and open segment associations, to little and medium organizations, and individual shoppers.
* Candidate should be BE/B Tech/MCA/M Sc from a recognised university.
* Should have an aggregate of 60% through out academics.
* Should have good domestic Calling experience.
* Should respond to customer technical problems/issues related to hardware, software and networking via e-mail/chat, online, social media and phone.
* Should have facilitates customer order fulfillment.
* Should advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions. Provides direct product/service advice and guidance to customers.
* Should identify, research and provide input on unique or recurring customer problems.
* Must have knowledgeable of Dells product line, current industry products and technologies.
* Must focus on delivering a positive customer experience according to Dell standards.
* Should identify customer needs / requirements and recommend solutions
* Should review and distribute pertinent cross-functional information.
* Should escalate more complex customer technical issues to senior level support.
* Must provide fields inbound contacts (voice/email, etc.) for both internal and external customers.
* Should be responsible for pre-sales and/or post-sales service to customers.
* Should be open to work in rotational / night shifts in a 24 by 7 environment.
* Should have an excellent communication skills.
* Both side transport facility available.
Dell International Services India Pvt Ltd
Plot No. 42, Hi-tech City, Near Cyber Tower,
Madhapur, Hyderabad, Telangana 500081