Organization : Dell
Job Role : Support Associate
Location : Chennai
Qualification : BE/B Tech/MCA/M Sc
Experience : Freshers
Salary : Rs 3.5 LPA
No.of Vacancies : NA
Website : www.dell.com
Apply Mode : Walk-In
Walk-In Date : 24 th January – 27 th January 2017 (11 AM – 2 PM )
Since 1984, Dell has assumed a discriminating part in empowering more moderate and available innovation around the globe. At this very moment to-end figuring arrangements organization, Dell keeps on changing registering and give top notch arrangements that engage individuals to accomplish all the more everywhere throughout the world. We serve clients going from the world’s biggest organizations and open segment associations, to little and medium organizations, and individual shoppers.
* Candidate Should be BE/B Tech/MCA/M Sc from a recognised university.
* Candidate should have an aggregate of 60% through out academics.
* Must be responsible for providing telephone support for customers on operation or maintenance of Dell products.
* Must be able to perform work in accordance to standardized policies and procedures.
* Should apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
* Must ensure proper escalation procedures are followed.
* Should be responsible for customer satisfaction through effective handling of customer problems.
* Should require strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.
* Must be willing to work in rotation shifts.
* Should posses excellent telephone soft skills & thorough telephone functional skills.
* Must have ability to handle stressful situations.
* Should also have ability to deal professionally with irate customers.
* Must have good Knowledge of PC Hardware/Software for desktop & portable systems.
* Must be able to provide B2B phone calls, analyze and process accounts, document the outcome and analysis as per the requirements, Taking action based on the outcome/analysis as per instructions provided
DLF IT Park, 1/124, Shivaji Gardens,
7th Block, 2nd Floor, Moonlight Stop,
Ramapuram, Mount Poonamallee Road,
Manapakkam, Chennai 600089