Organization : Dell
Job Role : Support Associate
Location : Gurgaon
Qualification : BE/B Tech/MCA/M Sc
Experience : Freshers
Salary : Rs 3.5 LPA
No.of Vacancies : NA
Website : www.dell.com
Apply Mode : Walk-In
Walk-In Date : 8th – 11th January 2018( 12 PM – 3 PM)
Since 1984, Dell has assumed a discriminating part in empowering more moderate and available innovation around the globe. At this very moment to-end figuring arrangements organization, Dell keeps on changing registering and give top notch arrangements that engage individuals to accomplish all the more everywhere throughout the world. We serve clients going from the world’s biggest organizations and open segment associations, to little and medium organizations, and individual shoppers.
* Candidate Should be BE/B Tech/MCA/M Sc from a recognised university.
* Should have an aggregate of 60% through out academics.
* Should be responsible for providing telephone support for customers on operation or maintenance of Dell products.
* Must assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
* Should be responsible for EWS, Total solutions, YTT and In warranty extension sales.
* Must perform work in accordance to standardized policies and procedures.
* Must applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
* Must documents problems in the support solution database for diagnostics and solution implementation.
* Should ensure proper escalation procedures are followed.
* Must be responsible for customer satisfaction through effective handling of customer problems.
* Must work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.
* Undergrad with 1 year of International Call Center Voice experience
* Must be willing to work in shifts in a 24 x7 work environment
* Should be residing within Transport Boundaries
* Must have excellent telephone soft skills & thorough telephone functional skills
* Must have ability to handle stressful situations.
* Should have ability to deal professionally with irate customers.
Dell International Services,
Vipul Tech Square,Opp Central Park,
Sector Road, Sector-43,Gurgaon – 122002