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Dell Walk-In Drive For Freshers As Support Associate @ Hyderabad In September 2017

Organization       : Dell

Job Role               : Support Associate

Location               : Hyderabad

Qualification       : BE/B Tech/MCA/M Sc

Experience           : Freshers

Salary                    : Rs 3.5 LPA

No.of Vacancies  : NA

Website                 : www.dell.com

Apply Mode          : Walk-In

Walk-In Date        :  24th & 26th August 2017 ( 11 AM)

Job Requirements:

* Candidate should be BE/B Tech/MCA/M Sc from a recognised university.

* Should have an aggregate of 60% through out academics.

* Should be responsible for providing diagnostic technical support related to installation, operation, configuration, customization, performance, and usage of assigned products

* Must have diagnosis & resolving of the hardware problems and troubleshooting skills.

* Should verify warranty entitlement and determines appropriate action.

* Should be able to advise/educate customers within procedural guidelines to ensure a complete solution.

* Should provide direct service advice and guidance to customers.

* Should identify, research and provide input on unique or recurring customer problems.

* Must remain knowledgeable of Dells product line, current industry products and technologies.

* Should focuse on delivering a positive customer experience according to Dell standards.

* Should identify customer needs / requirements and recommend solutions.

* Must apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.

* Must be able to documents problems in the support solution database for diagnostics and solution implementation. Provides basic remote deployment, maintenance and consulting services.

* Should be open to work in rotational / night shifts in a 24 by 7 environment.

* Should have excellent communication skills.

* Must not have any active backlogs.

* Must have good analytical and reasoning skills.

* Both side transport facility will be provided.

* Should have good technical knowledge (Trouble shooting computers,peripheral devices).

Venue:

Dell International Service

Plot # 42, Hitec City Layout,

Madhapur, Hyderabad 500081

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