Organization : Dell
Job Role : System Associate
Location : Hyderabad
Qualification : BE/B Tech/MCA/M Sc
Experience : Freshers
Salary : Rs 3.5 LPA
No.of Vacancies : NA
Website : www.dell.com
Apply Mode : Walk-In
Walk-In Date : April 28th – May 5th 2017 (11 AM – 2 PM )
Since 1984, Dell has assumed a discriminating part in empowering more moderate and available innovation around the globe. At this very moment to-end figuring arrangements organization, Dell keeps on changing registering and give top notch arrangements that engage individuals to accomplish all the more everywhere throughout the world. We serve clients going from the world’s biggest organizations and open segment associations, to little and medium organizations, and individual shoppers.
* Candidate should be BE/B Tech/MCA/M Sc from a recognised university.
* Should have an aggregate of 60% through out academics.
* Should respond to customer issues via e-mail/chat, online, social media and phone.
* Must facilitate customer order fulfillment.
* Should advise/educate customers within procedural guidelines to ensure a complete solution.
* Should provides direct service advice and guidance to customers.
* Should identifies, researches and provides input on unique or recurring customer problems.
* Should remains knowledgeable of Dells product line, current industry products and technologies.
* Must focus on delivering a positive customer experience according to Dell standards.
* Should identify customer needs / requirements and recommend solutions.
* Should reviews and distributes pertinent cross-functional information.
* Must be responsible for pre-sales and/or post-sales service to customers.
* Should be open to work in night shifts.
* Should have excellent communication skills.
* Must have ability to handle stressful situations.
* Should also have ability to deal professionally with irate customers.
* Must have good Knowledge of PC Hardware/Software for desktop & portable systems.
* Must be able to provide B2B phone calls, analyze and process accounts, document the outcome and analysis as per the requirements, Taking action based on the outcome/analysis as per instructions provided.
Dell International Services,
Hitech city, Behind Cyber Gateways, Hyderabad.