Organization : Dell
Job Role : Technical Associate
Location : Hyderabad
Qualification : BE/B Tech/MCA/M Sc
Experience : Freshers
Salary : Rs 3.5 LPA
No.of Vacancies : NA
Website : www.dell.com
Apply Mode : Walk-In
Walk-In Date : 26th December 2017 – 12th January 2018 ( 11 AM)
Since 1984, Dell has assumed a discriminating part in empowering more moderate and available innovation around the globe. At this very moment to-end figuring arrangements organization, Dell keeps on changing registering and give top notch arrangements that engage individuals to accomplish all the more everywhere throughout the world. We serve clients going from the world’s biggest organizations and open segment associations, to little and medium organizations, and individual shoppers.
* Candidate Should be BE/B Tech/MCA/M Sc from a recognised university.
* Should have an aggregate of 60% through out academics.
* Must be responsible for providing diagnostic technical support related to installation, operation, configuration,performance, and usage of assigned products.
* Should perform diagnosis & resolving of the hardware problems and troubleshooting.
* Must verify warranty entitlement and determines appropriate action.
* Should be open to work in rotational / night shifts in a 24 by 7 environment.
* Should have excellent communication skills.
* Will provide both side transport facility available.
* Must have knowledge on sells Dells products and services (via telephone, web or e-mail) to specified customer/partner segments in alignment with outside sales and is responsible for ensuring a positive customer experience.
* Should be responsible to drive inbound and outbound calls, emails, and web interface in order to drive numbers with existing and new customers.
* Should have ability to handle stressful situations.
* Must have ability to deal professionally with irate customers.
* Must have telephone etiquette skills.
* Must have complex problem solving skills.
Dell International Services India Pvt Ltd,
Plot # 42, Hitec City Layout,
Madhapur, Hyderabad 500081.