Organization : Dell
Job Role : Technical Support Associate
Location : Bangalore
Qualification : BE/B Tech/MCA
Experience : Freshers
Salary : Rs 3.5 LPA
No.of Vacancies : NA
Website : www.dell.com
Apply Mode : Walk-In
Walk-In Date : 1 st June – 4 th June 2016(2 PM – 4 PM)
Since 1984, Dell has assumed a discriminating part in empowering more moderate and available innovation around the globe. At this very moment to-end figuring arrangements organization, Dell keeps on changing registering and give top notch arrangements that engage individuals to accomplish all the more everywhere throughout the world. We serve clients going from the world’s biggest organizations and open segment associations, to little and medium organizations, and individual shoppers.
* Candidate should be BE/B Tech/MCA from a recognised university.
* Candidate must respond to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
* Candidate should be able to ownly solve customer issues from beginning to resolution (handles in place).
* Candidate must be able to assist customers by diagnosing problems and providing resolutions for technical and service issues.
* Candidate should use troubleshooting techniques and tools to identify products that are defective and follows guidelines in issuing service calls/contacts.
* Candidate must be able to advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
* Candidate must be able to recreate, identify and provides input on unique or recurring customer problems.
* Candidate should have knowledge of Dells product line, current industry products and technologies.
* Candidate must be able to focuses on delivering a positive customer experience according to Dell standards.
* Candidate should be able to monitor and track issues to ensure accurate resolution.
Dell International Services India Pvt. Ltd.,
Divyashree Greens,No.12/1,12/2A & 13/1A,
Kormangala, Inner Ring Road,
Domlur Post, Bangalore- 560071.