Organization : Dell
Job Role : Technical Support Associate
Location : Hyderabad
Qualification : BE/B Tech/MCA/M Sc
Experience : Freshers
Salary : Rs 3.5 LPA
No.of Vacancies : NA
Website : www.dell.com
Apply Mode : Walk-In
Walk-In Date : 5th – 15th July 2017 ( 11 AM)
Since 1984, Dell has assumed a discriminating part in empowering more moderate and available innovation around the globe. At this very moment to-end figuring arrangements organization, Dell keeps on changing registering and give top notch arrangements that engage individuals to accomplish all the more everywhere throughout the world. We serve clients going from the world’s biggest organizations and open segment associations, to little and medium organizations, and individual shoppers.
* Candidate should be BE/B Tech/MCA/M Sc from a recognised university.
* Should have an aggregate of 60% through out academics.
* Should be responsible for providing diagnostic technical support related to installation, operation, configuration, customization, performance, and usage of assigned products
* Must have diagnosis & resolving of the hardware problems and troubleshooting skills.
* Should verify warranty entitlement and determines appropriate action.
* Should be able to advise/educate customers within procedural guidelines to ensure a complete solution.
* Should provide direct service advice and guidance to customers.
* Should identify, research and provide input on unique or recurring customer problems.
* Must remain knowledgeable of Dells product line, current industry products and technologies.
* Should focuse on delivering a positive customer experience according to Dell standards.
* Should identify customer needs / requirements and recommend solutions.
* Must apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
* Must be able to documents problems in the support solution database for diagnostics and solution implementation. Provides basic remote deployment, maintenance and consulting services.
* Should be open to work in rotational / night shifts in a 24 by 7 environment.
* Should have excellent communication skills.
* Both side transport facility will be provided.
Dell International Services,
Opp Deloitte Drive,
Behind Cyber Gateways, Hyderabad 500081.