|Job Role||Technical Support Associate|
|Education||BE/B Tech/MCA/M Sc|
|Pay Scale||3.6 – 5 LPA|
|Walk-In Dates||9th July 2018(12 PM – 3 PM)|
Since 1984, Dell has assumed a discriminating part in empowering more moderate and available innovation around the globe. At this very moment to-end figuring arrangements organization, Dell keeps on changing registering and give top notch arrangements that engage individuals to accomplish all the more everywhere throughout the world. We serve clients going from the world’s biggest organizations and open segment associations, to little and medium organizations, and individual shoppers.
- Must have completed BE/B Tech/MCA/M Sc from a recognised university
- Should have an aggregate of 60% through out academics
- Must have international Call Center Voice experience
- Should be willing to work in shifts in a 24 x7 work environment
- Should be residing within Transport Boundaries
- Must have excellent telephone soft skills & thorough telephone functional skills
- Should have ability to handle stressful situations.
- Must have ability to deal professionally with irate customers.
- Should be responsible for providing telephone support for customers on operation or maintenance of Dell products.
- Should assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
- Should responsible for OOW, Total solutions, YTT and In warranty extension sales.
- Must perform work in accordance to standardized policies and procedures.
- Must applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
- Must document problems in the support solution database for diagnostics and solution implementation.
- Should ensure proper escalation procedures are followed.
- Should be responsible for customer satisfaction through effective handling of customer problems.
- Must require strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.
Dell International Services,
Vipul Tech Square,Opp Central Park,
Sector Road, Sector-43,Gurugram – 122002 (Gurgaon)
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