Organization : Dell
Job Role : Support Associate
Location : Hyderabad
Qualification : BE/B Tech/MCA/M Sc
Experience : Freshers
Salary : Rs 3.5 LPA
No.of Vacancies : NA
Website : www.dell.com
Apply Mode : Walk-In
Walk-In Date : 29th & 30th May 2017 (11 AM – 2 PM )
Since 1984, Dell has assumed a discriminating part in empowering more moderate and available innovation around the globe. At this very moment to-end figuring arrangements organization, Dell keeps on changing registering and give top notch arrangements that engage individuals to accomplish all the more everywhere throughout the world. We serve clients going from the world’s biggest organizations and open segment associations, to little and medium organizations, and individual shoppers.
* Candidate should be BE/B Tech/MCA/M Sc from a recognised university.
* Should have an aggregate of 60% through out academics
* Should respond to customer issues via e-mail/chat, online, social media and phone.
* Should facilitate customer order fulfillment.
* Should be able to advise/educate customers within procedural guidelines to ensure a complete solution.
* Should provide direct service advice and guidance to customers.
* Should identify, research and provide input on unique or recurring customer problems.
* Must remain knowledgeable of Dells product line, current industry products and technologies.
* Should focuse on delivering a positive customer experience according to Dell standards.
* Should identify customer needs / requirements and recommend solutions.
* Should review and distributes pertinent cross-functional information.
* Must be responsible for pre-sales and/or post-sales service to customers.
* Should be open to work in rotational / night shifts in a 24 by 7 environment.
* Should have an excellent communication skills.
* Both side transport facility available.
Dell International Services,
Opp Deloitte Drive,
Behind Cyber Gateways, Hyderabad 500081.