Organization : Dell
Job Role : Technical Support Associate
Location : Gurgaon
Qualification : BE/B Tech/MCA/M Sc
Experience : Freshers
Salary : Rs 3.5 LPA
No.of Vacancies : NA
Website : www.dell.com
Apply Mode : Walk-In
Walk-In Date : 12th & 13th June 2017 (11 AM – 2 PM )
Since 1984, Dell has assumed a discriminating part in empowering more moderate and available innovation around the globe. At this very moment to-end figuring arrangements organization, Dell keeps on changing registering and give top notch arrangements that engage individuals to accomplish all the more everywhere throughout the world. We serve clients going from the world’s biggest organizations and open segment associations, to little and medium organizations, and individual shoppers.
* Candidate should be BE/B Tech/MCA/M Sc from a recognised university.
* Should have an aggregate of 60% through out academics
* Must be responsible for providing diagnostic technical support related to installation, operation, configuration, customization, performance, and usage of assigned products.
* Should perform diagnosis & resolving of the hardware problems and troubleshooting.
* Must verify warranty entitlement and determines appropriate action.
* Should apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
* Should document problems in the support solution database for diagnostics and solution implementation.
* Must provide basic remote deployment, maintenance and consulting services.
* Should be open to work in rotational / night shifts in a 24 by 7 environment.
* Should have an excellent communication skills.
* Must have both side transport facility available.
* Should facilitate customer order fulfillment.
* Should be able to advise/educate customers within procedural guidelines to ensure a complete solution.
* Should provide direct service advice and guidance to customers.
* Should identify, research and provide input on unique or recurring customer problems.
* Must remain knowledgeable of Dells product line, current industry products and technologies.
Dell International Services,
Vipul Tech Square, Opposite Central Park,
Sector Road, Sector-43, Gurgaon – 122002.