Organization : Deloitte
Job Role : System Analyst
Location : Hyderabad
Qualification : BE/B Tech/ME/MCA
Experience : 2015 & 2016 Passed outs
Salary : Rs 3.5 LPA
No.of Vacancies : NA
Website : www.deloitte.com
Apply Mode : Online
Apply Date : ASAP
Deloitte is the brand under which tens of thousands of dedicated professionals in independent firms throughout the world collaborate to provide audit, consulting, financial advisory, risk management, and tax services to selected clients. These firms are members of Deloitte Touche Tohmatsu Limited (DTTL), a UK private company limited by guarantee. Each member firm provides services in a particular geographic area and is subject to the laws and professional regulations of the particular country or countries in which it operates. DTTL and each DTTL member firm are separate and distinct legal entities.
* Create, monitor and close Sales force and Service Desk cases in a timelymanner meeting the Service Level Expectation (SLE)
* Manage Live Chat’s
* Contribute knowledge articles
* Manage support queues, including following up on open issues, assisting withissue resolution, escalating issues, working directly with the other referral teams.
* Candidate should be BE/B Tech/MCA/ME from a recognised university.
* Candidate should have strong written and verbal communication skills (must be an effectivecommunicator)
* Candida must have excellent customer service skills; ability to interact with customersdirectly globally
* Candidate must be basic to intermediate capabilities in word-processing, spreadsheet andother PC software, as well as with Email and the internet
* Candidate should have ability to prioritize time and work on multiple tasks with ongoingdeadlines
* Candidate should have interpersonal skills and ability to interact well with multipledepartments
* Candidate must be a self-starter; highly motivated to learn new skills.
* Candidate must ensure customer satisfaction by proper escalation within a quick turnaroundtime
* Candidate should beable to answer inquiries in the areas of content, learning organization and contacts,where to find certain learning information, e-learning guide, etc
* Candidate must redirect inquiries about systems and functionality to appropriate resourceswithin a tracking system
* Candidate should be participate in systems Testing as and when required
* Candidate should knowledge to participate in firm & process initiatives as needed.