Organization : Dimension Data
Job Role : L1 Engineer
Location : Bangalore
Qualification : BE/B Tech
Experience : Freshers
Salary : Rs 4 LPA
No.of Vacancies : NA
Website : www.fresherjobs9.com
Apply Mode : Online
Apply Date : ASAP
Dimension data accelerates the ambitions of its consumers via providing pleasant worth via its first-class men and women.As an supplier we’re stimulated via teamwork, innovation, variety, and integrity. We’re pushed by legitimate excellence and perpetually position our consumers at the center of the whole lot we do.As a global leader within the provision and administration of specialist IT infrastructure options and services, allow us to carry your formidable strategies to existence and speed up your success.
* Candidate should be BE/B Tech from a recognised university.
* Should have an aggregate of 60% through out academics.
* Must be client focussed.
* As a engineering team must be staffed 24x7x365 in 3 daily shifts What we expect you to do – Communicate status of service tickets in writing (through Service Now) and on the phone to clients and relevant stakeholders
* Should receive inbound phone calls from the GSC (or client as required)
* Must receive inbound incident and service request tickets from the GSC (or client as required) via ServiceNow (ITSM)
* Should resolve client service requests using Cloud Control (where applicable)
* Should resolve client incidents leveraging troubleshooting skills and standard operating procedures (SOP)
* Should classify and dispatch incoming calls and tickets ServiceNow (ITSM) according to Service
* Should have level Agreements (SLAs) to escalation resources
* Should escalate unremediated or unacknowledged incidents through appropriate escalation queues to ensure that client impact is minimal.
* Should be diligent and detail oriented
* Must be a solid team player.
* Must have strong written and oral English communication skills
* Must have good analytical approach to Problem Solving
* Should have ability to work at a fast pace.