|Job Role||Customer Associate|
|Education||BE/B Tech/MCA/M Sc|
|Walk-In Dates||13th – 15th June 2018(12 PM – 5 PM)|
HCL is a business enterprise with presence in the fields of technology and healthcare. Founded in 1976 as one of India’s original IT garage start ups, the HCL enterprise currently comprises of three companies in India – HCL Technologies, HCL Info systems and HCL Healthcare with annual revenues of US$ 6.5 billion and over 95,000 professionals from diverse nationalities operating across 31 countries including over 500 points of presence in India. In the technology space, HCL”s offerings span a wide range of software and hardware services and solutions including R&D, technology services, enterprise and applications consulting, Remote Infrastructure Management, IT hardware, systems integration, distribution of technology and telecom products
- Must have completed BE/B Tech/MCA/M Sc from a recognised university
- Should have an aggregate of 60% through out academics
- Must have excellent spoken English skills required.
- Must be comfortable working in 24*7 shifts (Night Shifts)
- Must have good command in verbal and written English.
- Should have excellent written communication skills
- Must have good comprehension and correct grammar skills
- Should have excellent computer/ internet navigation skills.
- Must perform registration & Scheduling for client examinations.
- Should be handling and solving Customer problems through inbound phone while assessing client specific tools and knowledge base
- Must follow escalation procedures for issues uncontrollable at CSR level.
- Should be updating different trackers like End User complaint tracker etc.
- Must be implementing feedback given during monitoring sessions by PICs / Team Leads
- Should have appropriate documentation on client CRM
- Must be ensuring data security – proprietary data of customers
- Should meeting SLAs & maintaining Quality Standards.
- Should be implementing feedback given during monitoring sessions by PICs / Team Leads
- Having good Confidence is required
To Find Best Job Openings: www.fresherjobs9.com
HCL Technologies Ltd,
N5, A-22, Sector 60,Noida – 201301
Land Mark: Nearest metro station NOIDA CITY CENTER