|Job Role||Process Associate|
|Salary||Rs 2.25 LPA|
|Walk-In Date||13th & 14th August 2018(10:30 AM – 12:30 PM)|
HCL is a business enterprise with presence in the fields of technology and healthcare. Founded in 1976 as one of India’s original IT garage start ups, the HCL enterprise currently comprises of three companies in India – HCL Technologies, HCL Info systems and HCL Healthcare with annual revenues of US$ 6.5 billion and over 95,000 professionals from diverse nationalities operating across 31 countries including over 500 points of presence in India. In the technology space, HCL”s offerings span a wide range of software and hardware services and solutions including R&D, technology services, enterprise and applications
- Must have completed BE/B Tech/MCA from a recognised university
- Should have an aggregate of 60% through out academics
- Must have excellent Knowledge about MS Excel.
- Should have excellent Verbal Communication Skills
- Must have basic knowledge of Internet
- Must have good Confidence is required
- Must have good Typing Skills and Analytical Skills
- Should be willing to Work in Night Shifts (US Timings)
- Must provide product / Technical support with knowledge of HTML, Java script and CSS
- Should have experience in Product / Technical support Knowledge in HTML, Java Script and CSS.
- Must investigate and troubleshoot issues related to end to end usage of advertisement operations tool.
- Should have experience in email support and solving the technical issue by step by step process.
- Must provide email based technical support to clients in different goes – 24*7
- Should follow the workflow & adhere to SLAs – TFR, TRT, TAT, and FCR
- Must maintain high customer satisfaction
- Must help with research and troubleshooting of tough tickets
- Should have knowledge Gap Reduction
- Must process improvement & Escalations management
- Must have product support/Application Support experience
- Must have troubleshooting the issues related to ad servicing
HCL Technologies Ltd, 1st floor, WSS Towers,
Navins Building, 106 & 107, Langs Garden Road, Mount Road,
Pudupet, Chennai – 2
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