Organization : HCL
Job Role : Service Associate
Location : Pune
Qualification : BE/B Tech/MCA/M Sc
Experience : Freshers
Salary : Rs 2.75 LPA
No.of Vacancies : NA
Website : www.hcl.com
Apply Mode : Walk-In
Walk-In Date : 17th & 18th April 2018 ( 11 AM – 3 PM)
HCL is a business enterprise with presence in the fields of technology and healthcare. Founded in 1976 as one of India’s original IT garage start ups, the HCL enterprise currently comprises of three companies in India – HCL Technologies, HCL Info systems and HCL Healthcare with annual revenues of US$ 6.5 billion and over 95,000 professionals from diverse nationalities operating across 31 countries including over 500 points of presence in India. In the technology space, HCL”s offerings span a wide range of software and hardware services and solutions including R&D, technology services, enterprise and applications consulting, Remote Infrastructure Management, IT hardware, systems integration, distribution of technology and telecom products.
* Candidates should be BE/B Tech/MCA/M Sc from a recognised university.
* Should have an aggregate of 60% through out academics.
* Should have minimum 6 months experience in International voice
* Must have excellent communication skills in English.
* Must have confidence and good thought process is a must.
* Should be handling and solving Customer problems through inbound phone while assessing client specific tools and knowledge base.
* Must follow escalation procedures for issues uncontrollable at CSR level.
* Must be updating different trackers like End User complaint tracker etc.
* Should be implementing feedback given during monitoring sessions by PICs / Team Leads
* Must perform appropriate documentation on client CRM
* Must be ensuring data security – proprietary data of customers
* Should be meeting SLAs & maintaining Quality Standards
* Should have experience of handling international clients.
* Must have excellent computer/ internet navigation skills.
* Must have good analytical and reasoning skills.
Tower 7, Level Upper,
Ground Floor (Wing A & B) Magarpatta,
SEZ, Pune,Maharashtra 411013