|Job Role||Service Executive|
|Walk-In Date||23rd – 25th May 2018(11 AM – 6 PM)|
HCL is a business enterprise with presence in the fields of technology and healthcare. Founded in 1976 as one of India’s original IT garage start ups, the HCL enterprise currently comprises of three companies in India – HCL Technologies, HCL Info systems and HCL Healthcare with annual revenues of US$ 6.5 billion and over 95,000 professionals from diverse nationalities operating across 31 countries including over 500 points of presence in India. In the technology space, HCL”s offerings span a wide range of software and hardware services and solutions including R&D, technology services, enterprise and applications consulting, Remote Infrastructure Management, IT hardware, systems integration, distribution of technology and telecom products.
- Must have completed Graduation in BE/B Tech/MCA/M Sc from a recognised university
- Must have an aggregate of 60% through out academics.
- Must have good command in verbal and written English.
- Should have excellent written communication skills
- Must have good comprehension and correct grammar skills
- Should have excellent computer/ internet navigation skills.
- Must perform registration & Scheduling for client examinations.
- Should be handling and solving Customer problems through inbound phone while assessing client specific tools and knowledge base
- Must follow escalation procedures for issues uncontrollable at CSR level.
- Should be updating different trackers like End User complaint tracker etc.
- Must be implementing feedback given during monitoring sessions by PICs / Team Leads
- Should have appropriate documentation on client CRM
- Must be ensuring data security – proprietary data of customers
- Should meeting SLAs & maintaining Quality Standards.
- Should be implementing feedback given during monitoring sessions by PICs / Team Leads
- Having good Confidence is required
- Must have good Typing Skills and Analytical Skills
- Must be willing to Work in Rotational Shifts
- Salary Package: (Depending upon Graduate / Years of Experience)
- For candidates Doorstep cab pick and drop is provided
- Must be updating different trackers like End User complaint tracker etc.
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HCL Technologies Limited,
N5 Building,A-22, Sector – 60,
Noida, UP – 201301