Organization : HCL
Job Role : Support Engineer
Location : Hyderabad
Qualification : BE/B Tech
Experience : 0 – 2 Years
Salary : Rs 2.75 LPA
No.of Vacancies : NA
Website : www.hcl.com
Apply Mode : Walk-In
Walk-In Date : 22 nd July & 24th July 2017( 10:30 AM)
HCL is a business enterprise with presence in the fields of technology and healthcare. Founded in 1976 as one of India’s original IT garage start ups, the HCL enterprise currently comprises of three companies in India – HCL Technologies, HCL Info systems and HCL Healthcare with annual revenues of US$ 6.5 billion and over 95,000 professionals from diverse nationalities operating across 31 countries including over 500 points of presence in India. In the technology space, HCL”s offerings span a wide range of software and hardware services and solutions including R&D, technology services, enterprise and applications consulting, Remote Infrastructure Management, IT hardware, systems integration, distribution of technology and telecom products.
* Candidates should be BE/B Tech/MCA/M Sc from a recognised university.
* Should have an aggregate of 60% through out academics.
* Should have excellent Communication skills.
* Should be able to provide Product / Technical support with knowledge of HTML, Java script and CSS.
* Must have experience in Product / Technical support Knowledge in HTML, Java Script and CSS.
* Should investigate and troubleshoot issues related to end to end usage of advertisement operations tool.
* Must have experience in email support and solving the technical issue by step by step process.
* Must provide email based technical support to clients in different geos – 24*7.
* Should follow the workflow & adhere to SLAs – TFR, TRT, TAT, and FCR.
* Should maintain high customer satisfaction.
* Should help with research and troubleshooting of tough tickets.
* Must have knowledge of Gap Reduction.
* Should process improvement & Escalations management.
* Must have Product support/Application Support experience.
* Must have the knowledge of troubleshooting the issues related to ad servicing.
H01B, Phoneix Infocity Campus,
Hitech City Phase – 2, Madhapur, Hyderabad – 81.