Organization : Hinduja Global Solutions
Job Role : Customer Executive
Location : Mumbai
Qualification : BE/B Tech/MCA/M Sc
Experience : Freshers
Salary : Rs 2.5 – 3 LPA
No.of Vacancies : NA
Website : www.hindujagroup.com
Apply Mode : Walk-In
Walk-In Date : 9th – 20th October 2017
Hinduja Global Solutions, is a pure play business process outsourcing service provider headquartered in Bangalore, and part of the Hinduja Group. Formerly known as HTMT Global, the company re-branded itself as HGS in line with the group policy. It has 40000+ employees world wide with a large employee base in India. It has presence in about 12 countries including Philippines, USA, UK, Canada, France, Germany, Italy, Netherlands, Mauritius, UAE and Jamaica. In India, it has more than 24 “delivery centers” including major cities like Bangalore, Chennai, Hyderabad, Mumbai, and growing cities like Mysore, Nagercoil, Durgapur, Siliguri, and Guntur.
* Candidate should be BE/B Tech/MCA/M Sc from a recognised university.
* Candidate should have an aggregate of 60% through out academics.
* Must answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
* Must keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
* Should follow up to ensure that appropriate actions were taken on customers’ requests.
* Must be able to refer unresolved customer grievances or special requests to designated departments for further investigation.
* As a customer Service Executive plays a critical role in providing an interface between customers and the client/company.
* Must have good communications skills, interpersonal skills and can handle stress well.
* Should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer’s problem.
* Should have ability to listen and active problem solving skills.
* Must have good interpersonal skills.
* Should have ability to handle pressure.
* Must have basic Computer knowledge.
Hinduja Global Solutions,
Tower #3, 5th Floor, International Infortech Park,
Above Vashi Railway Station Complex, vashi, Navi Mumbai.
Archana – 8527853843