BIGtheme.net http://bigtheme.net/ecommerce/opencart OpenCart Templates
Home / IT jobs / Freshers Jobs / HTC Global Walk-In Drive For Freshers As Process Associate @ Chennai In April 2018
HTC Global Freshers Walkin Drive 2018 Chennai

HTC Global Walk-In Drive For Freshers As Process Associate @ Chennai In April 2018

Organization      : HTC Global

Job Role              : Process Associate

Location              : Chennai

Qualification      : BE/B Tech/MCA/M Sc

Experience          : Freshers

Salary                   : Rs 3.6 LPA

No.of Vacancies  : NA

Website                : www.mphasis.com

Apply Mode         : Walk-In

Walk-In Date      : 5th – 13th April 2018 ( 10 AM Onwards)

About Organization:

HTC Global Services Inc., is an Indian IT/BPO services provider based out of USA. Its major operations are in Troy, Michigan and India. HTC Global Services Inc., was founded in 1990, as a Michigan, USA based privately owned information technology and business process outsourcing services company. Madhava Reddy is the President and CEO of the company. In 2014, the company acquired CareTech Solutions, a US based Healthcare IT services provider. CareTech now operates as a wholly owned subsidiary of HTC and provides IT services and solutions primarily to the Healthcare providers in USA. In May 2017, HTC Global Services acquired Cyber which is a global information technology consulting, services and outsourcing company for 93 million US dollars.

Job Requirements:

* Candidate should have completed BE/B Tech/MCA/M Sc from a recognised university.

* Should have an aggregate of 60% through out academics.

* HTC Global Services, a multinational organization in the ITES space, is recruiting freshers and experienced graduates for the position of Data Entry/Data Conversion

* Must have excellent communication skills (English) and customer handling skills.

* Should possess technical knowledge and troubleshooting skills.

* Must process & have behavioral Skills.

* Should be willing to work in shifts.

* Must have knowledge on Operating the computer, OS and Knowledge base navigation

* Must have MS Office knowledge.

* Must perform Level 1/2/3 troubleshooting mainly related to desktop/OS, Custom and COTS applications,

* Must have exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.

* Must have remote desktop troubleshooting. Escalate complex incidents/requests to upstream technical groups

* Should update users about request status and close request when users are satisfied with solutions

* Must be doing remote desktop troubleshooting.

* Must respond to customer queries via inbound calls, emails, chat and web tickets within defined SLA’s.

* Must have knowledge on logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.

* Must be escalating complex incidents/requests to upstream technical groups.

* Must have operating the computer, OS and Knowledge base navigation.

* Must need to work in global standard work environment.

* Must have knowledge of performance linked incentives.

Venue:

HTC Global Services (India) Pvt. Ltd

No:3, GST Road,

Vandalur, Chennai 600048.

Ph: 044 22759030

Land Mark: Next to Indian Oil petrol bunk, near Sangeetha hotel and opposite to BS Abdur Rahman University

Check Also

EFI Job Openings in Bangalore

EFI Job Openings For Freshers As Software Engineer @ Bangalore In July 2018

Organization Name EFI Job Role Software Engineer Location Bangalore Education BE/B Tech/MCA Experience Freshers Last ...

Leave a Reply

Your email address will not be published. Required fields are marked *