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Home / IT jobs / Freshers Jobs / HTC Global Walk-In Drive For Freshers As Process Associate @ Chennai In April 2018
HTC Global Freshers Walkin Drive 2018 Chennai

HTC Global Walk-In Drive For Freshers As Process Associate @ Chennai In April 2018

Organization      : HTC Global

Job Role              : Process Associate

Location              : Chennai

Qualification      : BE/B Tech/MCA/M Sc

Experience          : Freshers

Salary                   : Rs 3.6 LPA

No.of Vacancies  : NA

Website                : www.mphasis.com

Apply Mode         : Walk-In

Walk-In Date      : 5th – 13th April 2018 ( 10 AM Onwards)

About Organization:

HTC Global Services Inc., is an Indian IT/BPO services provider based out of USA. Its major operations are in Troy, Michigan and India. HTC Global Services Inc., was founded in 1990, as a Michigan, USA based privately owned information technology and business process outsourcing services company. Madhava Reddy is the President and CEO of the company. In 2014, the company acquired CareTech Solutions, a US based Healthcare IT services provider. CareTech now operates as a wholly owned subsidiary of HTC and provides IT services and solutions primarily to the Healthcare providers in USA. In May 2017, HTC Global Services acquired Cyber which is a global information technology consulting, services and outsourcing company for 93 million US dollars.

Job Requirements:

* Candidate should have completed BE/B Tech/MCA/M Sc from a recognised university.

* Should have an aggregate of 60% through out academics.

* HTC Global Services, a multinational organization in the ITES space, is recruiting freshers and experienced graduates for the position of Data Entry/Data Conversion

* Must have excellent communication skills (English) and customer handling skills.

* Should possess technical knowledge and troubleshooting skills.

* Must process & have behavioral Skills.

* Should be willing to work in shifts.

* Must have knowledge on Operating the computer, OS and Knowledge base navigation

* Must have MS Office knowledge.

* Must perform Level 1/2/3 troubleshooting mainly related to desktop/OS, Custom and COTS applications,

* Must have exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.

* Must have remote desktop troubleshooting. Escalate complex incidents/requests to upstream technical groups

* Should update users about request status and close request when users are satisfied with solutions

* Must be doing remote desktop troubleshooting.

* Must respond to customer queries via inbound calls, emails, chat and web tickets within defined SLA’s.

* Must have knowledge on logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.

* Must be escalating complex incidents/requests to upstream technical groups.

* Must have operating the computer, OS and Knowledge base navigation.

* Must need to work in global standard work environment.

* Must have knowledge of performance linked incentives.

Venue:

HTC Global Services (India) Pvt. Ltd

No:3, GST Road,

Vandalur, Chennai 600048.

Ph: 044 22759030

Land Mark: Next to Indian Oil petrol bunk, near Sangeetha hotel and opposite to BS Abdur Rahman University

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