Organization : IBM
Job Role : Support Associate
Location : Hyderabad
Qualification : BE/B Tech/MCA/M Sc
Experience : Freshers
salary : Rs 3-4.5 LPA
No.of Vacancies : NA
Website : www.ibm.com
Apply Mode : Walk-In
Walk-In Date : 27th & 28th October 2017(12 PM – 2 PM)
The International Business Machines Corporation (commonly referred to as IBM) is an American multinational technology and consulting corporation, with headquarters in Armonk, New York. IBM manufactures and markets computer hardware, middle ware and software, and offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology.The company originated in 1911 as the Computing-Tabulating-Recording Company (CTR) through a merger of the Tabulating Machine Company, the International Time Recording Company, and the Computing Scale Company.
* Candidates should be BE/B Tech/MCA/M Sc/Diploma from a recognised university.
* Should have an aggregate of 60% through out academics.
* Must have proven communication skill
* Should have knowledge in commercially standard software applications and major desktop operating systems.
* Must have awareness of basic networking concepts and technologies.
* Candidate would be required to work in a 24×7 environment and the shifts can vary depending on geographies supported
* As a Technical support associate the Candidate would be providing voice support to IBM
* Must have internal End Users and External Commercial Account End Users across North America, EMEA & AP.
* Candidate to handle inbound calls/emails/chats regarding technical issues for end users.
* Must have knowledge of remote Infrastructure support delivery
* Should perform problem cause analysis
* Must resolve routine customer problem
* Must need to provide Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users & External Commercial Account End Users EMEA, across North Americ, & AP.
* Candidate requires you to handle inbound calls/emails/chats regarding technical issues for end users.
* Should have good troubleshooting and problem skills.
* Should have good analytical and reasoning skills.
* Must have good inter personnel skill.
IBM India Private Limited, 3B MindSpace
APIIC Software Layout,HITEC City, Madhapur, Hyderabad