Organization : IBM
Job Role : Technical Support Associate
Location : Hyderabad
Qualification : BE/B Tech/MCA/M Sc
Experience : Freshers
salary : Rs 3-4.5 LPA
No.of Vacancies : NA
Website : www.ibm.com
Apply Mode : Walk-In
Walk-In Date : 25th – 30th November 2017(12 PM)
The International Business Machines Corporation (commonly referred to as IBM) is an American multinational technology and consulting corporation, with headquarters in Armonk, New York. IBM manufactures and markets computer hardware, middle ware and software, and offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology.The company originated in 1911 as the Computing-Tabulating-Recording Company (CTR) through a merger of the Tabulating Machine Company, the International Time Recording Company, and the Computing Scale Company.
* Candidates should be BE/B Tech/MCA/M Sc/Diploma from a recognised university.
* Should have an aggregate of 60% through out academics.
* Will be involved in Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and
* Must provide external Commercial Account End Users across NA, EMEA & AP.
* Should be handling inbound calls / emails / chats resolving technical issues for end users.
* Must be proficient in Connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN.
* Should be proficient in Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting.
* Must have ability to identify basic hardware parts and awareness of basic hardware concepts.
* Must have user level familiarity with at least one e-mail client – Outlook, Notes etc.
* Should skilled in commercially standard software applications and major desktop operating systems.
* Must have awareness of basic networking concepts and technologies.
* Must have questioning / probing skills, as relevant to the issue and level of the caller.
* Must have fluency in English Communications Skills (both spoken and written) / soft skills.
IBM India Pvt. Ltd,
3B, Mindspace, Hi-Tech City,