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Informatica Hiring Freshers As Support Engineer @ Bangalore In May 2016

Organization       : Informatica

Job Role               : Support Engineer

Location               : Bangalore

Qualification       : B Tech/BE/MCA

Experience           : Freshers

Salary                    : Rs 3.6 LPA

No.of Vacancies  : NA

Website                : www.informatica.com

Apply Mode         : Online

 Apply   Date         : ASAP
About Organization:
Informatica LLC is the world’s number one independent provider of data integration software. Organizations around the world rely on Informatica to realize their information potential and drive top business imperatives. Worldwide, over 5,000 enterprises depend on Informatica to fully leverage their information assets from devices to mobile to social to big data residing on-premise, in the Cloud and across social networks.
Job Description:

* Manage customer support cases on a daily basis, including verifying cases, isolating and diagnosing the problem, and resolving the issue

* Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.

* Ensure that knowledge management and data capture processes are adhered to and encourage and help convert technical solutions are converted to Knowledge base
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* Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships.

Job Requirements:

* Candidate should be BE/B Tech/MCA from a recognised university.

* Candidate should have an aggregate of 65% through out academics.

* Candidate should have any experience on COBOL, JCL, DB2, VSAM or IMS with in depth knowledge.

* candidate must be strong in fundamentals of Z/OS operating system

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* Candidate should have knowledge on UNIX shell Scripting or Windows Batch File Scripting would give you an edge over other candidates.

* Candidate should have excellent analysis, debugging, problem solving and troubleshooting skills.

* Candidate should understand impact of work on the feature/product/team

* Candidate must Continuously enhancing knowledge through trainings and e-learning courses

* Candidate should have good cross department communication and relationships

* Candidate must coordinate with team leads and team mates to provide assistance in identifying, reporting and resolving product defects.

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