Organization : Infosys
Job Role : Process Executive
Location : Pune
Qualification : BE/B Tech/MCA/M Sc
Experience : Freshers
Salary : Rs 3 – 5 LPA
No.of Vacancies : NA
Website : www.infosys.com
Apply Mode : Online
Last Date : ASAP
Infosys is a global leader in consulting, technology and outsourcing solutions. As a proven partner focused on building tomorrow’s enterprise, Infosys enables clients in more than 30 countries to outperform the competition and stay ahead of the innovation curve. Infosys provides enterprises with strategic insights on what lies ahead.
* Candidate should be BE/B Tech/MCA/M Sc from a recognised university.
* Candidate should have an aggregate of 70% through out academics.
* Should have good communication skills.
* Should have good analytical and reasoning skills.
* Should be able to deliver on the new process / approach in order to meet client / internal goals Knowledge Management
* Should be able to share experience in order to facilitate capture of tacit knowledge Customer Interaction
* Must be able to resolves individual cases that need re-work in order to ensure high C-Sat / NPS score from the end user.
* Must be able to effectively execute calls of the clients customers, resolves query/issue as per deliverables outlined, maintains voice quality as per standard agreed, handles repetitive calls and strives for target maximization in order to meet quality standards.
* Should be able to execute client transactions i.e. attends to the transactions, verifies basic information, and closes customer query /issue as pe r defined SOP/ parameters prescribed
* Should ensure appropriate documentation of the upshot from the last transaction on the clients account as per the prescribed format. in order to meet quality standards.
* Should be able to execute trans actions as per prescribed guidelines and timelines such as verifying documents, processing bills, analysis of data, responding to complaints/queries on mail, interacting with vendors for order management depending on the process (the nature of the transac tion would depend on the process) in order to meet SLA targets.
* Must be able to follow all predefined procedures, adheres to all the laws regarding telesales applicable in that specific location in order to meet SLA target and to ensure that the per formance parameters are met and exceeded in order to meet SLA targets.
* Must have good problem solving skills.
* Must have good inter personnel skills.
* Selected candidates would be assigned to any of Mindtree’s client projects across the industry groups of BFSI.