|Job Role||Support Associate|
|Education||BE/B Tech/MCA/M Sc|
|Walk-In Date||17th July 2018(10 AM)|
Infosys is a global leader in consulting, technology and outsourcing solutions. As a proven partner focused on building tomorrow’s enterprise, Infosys enables clients in more than 30 countries to outperform the competition and stay ahead of the innovation curve. Infosys provides enterprises with strategic insights on what lies ahead.
- Must have completed BE/B Tech/MCA/M Sc from a recognised univesity
- Should have an aggregate of 60% through out academics
- Graduates of 2018 passed outs only can apply
- Must have excellent communications skills (Written and spoken)
- Should be willing to Work in 24/7 shifts
- Should be willing to work for International Voice Process
- Must have strong written and verbal communication skills
- Must have good PC skills.
- Must have good customer convincing skills
- Should have strong analytical skills
- Must have excellent time management skills
- Should have problem-solving and working through ambiguous situations
- Must have attention to detail and accuracy
- Must have exceptional customer service skills
- Should receive and resolve inbound customer support queries via a phone queue or web tickets.
- Should handle and resolve customer queries via inbound phone calls, emails or web chat.
- Must provide support on non-technical inquiries
- Should maintain awareness of competitive activity and opportunities for product development
- Must support tasks include interpreting contractual obligations, invoices, process adherence, customer migrations, and site administration functions.
- Must utilize other the customer service skills efficiently.
- Must research and resolve customer inquiries for the various products and services .
- Should effectively articulate necessary customer and non-technical information to customers in a simple and concise manner.
- Must meet or exceed individual performance goals and metrics focused on providing customer support.
Infosys BPM Ltd, Salarpuria Info Zone,
Infosys BPM LTD, E-city Phase 1
To Find Best Job Openings: www.fresherjobs9.com