|Job Role||Junior Engineer|
|Education||BE/B Tech/MCA/M Sc|
|No Of Vacancies||10|
Lionbridge Technologies, Inc. is a multinational software and professional services company specializing in language translation, localization, software testing, e-learning translation, internationalization, interpretation, software development & testing, and content development services. Lionbridge was acquired by H.I.G. Capital in 2017 and subsequently It was de-listed from Nasdaq. Lionbridge is now a privately-held company and part of the portfolio of H.I.G. companies.
- Must have completed BE/B Tech/MCA/M Sc from a recognised university
- Should have an aggregate of 60% through out academics
- Must have knowledge of programming languages like C#, DotNet, good with database SQL.
- Should have excellent Communication skills
- Must perform the troubleshooting on the software applications support tickets/issues,
- Should provide resolution/configuration fixes/comment on the support tickets in quick turnaround time.
- Must filter the tickets that are real issues needing the development fix and to assign it to the engineering team.
- Should co-ordinate with the Users/Operations team and Engineering team for resolution of the tickets.
- Must be validating any quick fixes to be deployed to production.
- Must co-ordinate with the Level 1 support team for client issues/tickets.
- Must co-ordinate with the Product Owner for any new feature requests/enhancements from client issues/tickets.
- Should co-ordinate with customers while on customer calls.
- Must participate in area mentor programs
- Based on plant manager’s guidance may work as a trainer for operators 10%
- Should perform failure analysis of issues reported from field, NCs, trending etc. including autopsies of failed units whenever available.
- Must document the detailed analysis using tools like fish bone, 5 WHYs, Reliability etc. and identify the root-cause of failures and propose solutions
- Must provide leading quality-engineering projects that provide imaginative solutions to engineering and customer issues
- Must ensure reliability, performance and delivery through supplier relationships.
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