Organization : MindTree
Job Role : Engineer Trainee
Location : Bangalore
Qualification : BE/B Tech/B Sc/BCA/ME
Experience : Freshers
Salary : Rs 3.5 LPA
No.of Vacancies : NA
Website : www.mindtree.com
Apply Mode : Online
Apply Date : ASAP
Mindtree is a USD 500+ million IT services company, delivering technology services and accelerated growth for Global 1000 companies, by solving complex business challenges with breakthrough technical innovations. Mindtree specializes in e-commerce, mobility, cloud enablement, digital transformation, business intelligence, data analytics, testing, infrastructure, EAI and ERP solutions.
* Assigning tickets to next level of engineers as per the category of tickets
* Service Desk, Server monitoring, Network monitoring, Troubleshooting server issues & network issues.
* Incident management and client handling skills.
* Support on call, ready to work in any shift as per the project need from any Mindtree location.
* Candidate should be BE/B Tech/B Sc/BCA/ME from a recognised university.
* Candidate should have an aggregate of 65% and above through out academics.
* Candidate must be responsible for queue monitoring and acknowledging tickets.
* Candidate must have basic application support knowledge
* Candidate should have excellent communication skills.
* Candidate should have basic support knowledge.
* Candidate must have ability to take quick decisions, like when to escalate a ticket to next level
* Candidate must have ability to comprehend the issue and act with swiftness.
* Candidate should have good problem solving skills and learning attitude.
* Candidate should be a effective team player.