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Mphasis Hiring Freshers & Experienced As Support Engineer @ Pune In January 2017

Organization       : Mphasis

Job Role               : Support Engineer

Location               : Pune

Qualification       : BE/B Tech/MCA/M Sc

Experience           : 0 – 2 years

Salary                    : Rs 4.5 – 6 LPA

No.of Vacancies  : NA

Website                :

Apply Mode         : Online

Apply   Date         : ASAP

About Organization:

Mphasis consistently delivers Applications services, Infrastructure services, and Business Process Outsourcing (BPO) services globally through a combination of technology know how, domain and process expertise. We service clients in Banking & Capital Markets, Insurance, Manufacturing, Communications, Media & Entertainment, Healthcare & Life Sciences, Transportation & Logistics, Retail & Consumer Packaged goods, Energy & Utilities, and to Governments around the world.

Job Requirements:

* Candidate should be BE/B Tech/MCA/M Sc from a recognised university.

* Candidate should have an aggregate of 60% through out academics.

* Should respond to customer queries via inbound calls, emails, chat and web tickets within defined SLA’s.

* Must perform logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.

* Should update users about request status and close request when users are satisfied with solutions

* Must be performing Level 1 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.

* Must be doing remote desktop troubleshooting.

* Should be escalating complex incidents / requests to upstream technical groups.

* Must be operating the computer, OS and have knowledge base navigation.

* Must possess good product knowledge to identify opportunities to increase product density.

* Should have excellent communication skills ( both written and verbal)

* Must be willing to work in rotational shifts.

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