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Mphasis Job Openings For Freshers As Service Associate @ Pune In February 2018

Organization       : Mphasis

Job Role               : Service Associate

Location               : Pune

Qualification       : BE/B Tech/MCA/M Sc

Experience           : Freshers

Salary                    : Rs 4.5 – 6 LPA

No.of Vacancies  : NA

Website                : www.mphasis.com

Apply Mode         : Online

Last Date              : ASAP

About Organization:

Mphasis consistently delivers Applications services, Infrastructure services, and Business Process Outsourcing (BPO) services globally through a combination of technology know how, domain and process expertise. We service clients in Banking & Capital Markets, Insurance, Manufacturing, Communications, Media & Entertainment, Healthcare & Life Sciences, Transportation & Logistics, Retail & Consumer Packaged goods, Energy & Utilities, and to Governments around the world.

Job Requirements:

* Candidate should be BE/B Tech/MCA/M Sc from a recognised university.

* Should have an aggregate of 60% through out academics.

* Should have good communication skill and basic technical knowledge.

* Should be ready to work in 24/7 work environment.

* Must have active listening and should have remote desktop skills.

* Must have good problem solving skills & Analytical skills would be an added advantage.

* Should have maximum 1 year of experience in Service Desk/International voice.

* Must respond to customer queries via inbound calls, emails, chat and web tickets within defined SLA’s.

* Must have knowledge on logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.

* Should update users about request status and close request when users are satisfied with solutions

* Must be performing Level 1 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.

* Must be doing remote desktop troubleshooting.

* Must be escalating complex incidents/requests to upstream technical groups.

* Must have operating the computer, OS and Knowledge base navigation.

* Must need to work in global standard work environment.

* Must have knowledge of performance linked incentives.

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