Organization : Mphasis
Job Role : Service Associate
Location : Pune
Qualification : BE/B Tech/MCA/M Sc
Experience : Freshers
Salary : Rs 4.5 – 6 LPA
No.of Vacancies : NA
Website : www.mphasis.com
Apply Mode : Online
Last Date : ASAP
Mphasis consistently delivers Applications services, Infrastructure services, and Business Process Outsourcing (BPO) services globally through a combination of technology know how, domain and process expertise. We service clients in Banking & Capital Markets, Insurance, Manufacturing, Communications, Media & Entertainment, Healthcare & Life Sciences, Transportation & Logistics, Retail & Consumer Packaged goods, Energy & Utilities, and to Governments around the world.
* Candidate should be BE/B Tech/MCA/M Sc from a recognised university.
* Should have an aggregate of 60% through out academics.
* Should have good communication skill and basic technical knowledge.
* Should be ready to work in 24/7 work environment.
* Must have active listening and should have remote desktop skills.
* Must have good problem solving skills & Analytical skills would be an added advantage.
* Should have maximum 1 year of experience in Service Desk/International voice.
* Must respond to customer queries via inbound calls, emails, chat and web tickets within defined SLA’s.
* Must have knowledge on logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
* Should update users about request status and close request when users are satisfied with solutions
* Must be performing Level 1 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
* Must be doing remote desktop troubleshooting.
* Must be escalating complex incidents/requests to upstream technical groups.
* Must have operating the computer, OS and Knowledge base navigation.
* Must need to work in global standard work environment.
* Must have knowledge of performance linked incentives.