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Organization       : Mphasis

Job Role               : Software Engineer

Location               : Bangalore

Qualification       : BE/B Tech/MCA

Experience           : Freshers

Salary                    : Rs 3.6 LPA

No.of Vacancies  : NA

Website                : www.mphasis.com

Apply Mode         : Online

Last Date              : ASAP

Mphasis consistently delivers Applications services, Infrastructure services, and Business Process Outsourcing (BPO) services globally through a combination of technology know how, domain and process expertise. We service clients in Banking & Capital Markets, Insurance, Manufacturing, Communications, Media & Entertainment, Healthcare & Life Sciences, Transportation & Logistics, Retail & Consumer Packaged goods, Energy & Utilities, and to Governments around the world.

Job Requirements:

* Candidate should be BE/B Tech/MCA from a recognised university.

* Should have an aggregate of 60% through out academics.

* Must have good communication skills

* Should be flexible to get allocated to any Mphasis operating location

* Should be flexible to take up any technology and the work timings that would be allocated to them for training and deployment there afterwards

* Candidate should be available to join us by Mid-April

* Candidate should have PAN Card and AADHAR card handy to facilitate immediate on boarding.

* Must respond to customer queries via inbound calls, emails, chat and web tickets within defined SLA’s.

* Must have knowledge on logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.

* Should update users about request status and close request when users are satisfied with solutions

* Must be performing Level 1 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.

* Must be doing remote desktop troubleshooting.

* Must be escalating complex incidents/requests to upstream technical groups.

* Must have operating the computer, OS and Knowledge base navigation.

* Must need to work in global standard work environment.

* Must have knowledge of performance linked incentives.

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