Organization : Mphasis
Job Role : Process Associate
Location : Pune
Qualification : BE/B Tech/MCA/M Sc
Experience : 0 – 2 Years
Salary : Rs 3.6 LPA
No.of Vacancies : 50
Website : www.mphasis.com
Apply Mode : Walk-In
Walk-In Date : 14th – 16th May 2018 ( 11 AM – 1:30 PM)
Mphasis consistently delivers Applications services, Infrastructure services, and Business Process Outsourcing (BPO) services globally through a combination of technology know how, domain and process expertise. We service clients in Banking & Capital Markets, Insurance, Manufacturing, Communications, Media & Entertainment, Healthcare & Life Sciences, Transportation & Logistics, Retail & Consumer Packaged goods, Energy & Utilities, and to Governments around the world.
* Candidate should have completed BE/B Tech/MCA/M Sc from a recognised university.
* Should have an aggregate of 60% through out academics.
* Must have excellent communication skills (English) and customer handling skills.
* Should possess technical knowledge and troubleshooting skills.
* Should have hands on experience on Citrix Application.
* Must have experience in Office365 & VMware is added advantage
* Must have a 5 days working & perform 9 hours shift with 1 hour break.
* Should be willing to work in US shifts
* Must perform Level 1/2/3 troubleshooting mainly related to desktop/OS, Custom and COTS applications,
* Must have exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
* Must have remote desktop troubleshooting. Escalate complex incidents/requests to upstream technical groups
* Should update users about request status and close request when users are satisfied with solutions
* Must be doing remote desktop troubleshooting.
* Must respond to customer queries via inbound calls, emails, chat and web tickets within defined SLA’s.
* Must have knowledge on logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
* Must be escalating complex incidents/requests to upstream technical groups.
* Must have operating the computer, OS and Knowledge base navigation.
* Must need to work in global standard work environment.
Mphasis Ltd, Cluster C,
Wing 2, Ground Floor, Wing 2,
EON IT Park, Kharadi, Pune