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Mphasis Walk-In Drive For Freshers As Support Engineer @ Pune In April 2018

Organization      : Mphasis

Job Role              : Support Engineer

Location              : Pune

Qualification      : BE/B Tech/MCA/M Sc

Experience          : Freshers

Salary                   : Rs 3.6 LPA

No.of Vacancies  : NA

Website                : www.mphasis.com

Apply Mode         : Walk-In

Walk-In Date      : 4th – 6th April 2018 ( 10:30 AM – 2:30 PM)

About Organization:

Mphasis consistently delivers Applications services, Infrastructure services, and Business Process Outsourcing (BPO) services globally through a combination of technology know how, domain and process expertise. We service clients in Banking & Capital Markets, Insurance, Manufacturing, Communications, Media & Entertainment, Healthcare & Life Sciences, Transportation & Logistics, Retail & Consumer Packaged goods, Energy & Utilities, and to Governments around the world.

Job Requirements:

* Candidate should have completed BE/B Tech/MCA/M Sc from a recognised university.

* Should have an aggregate of 60% through out academics.

* Must have excellent communication skills (English) and customer handling skills.

* Should possess technical knowledge and troubleshooting skills.

* Must process & have behavioral Skills.

* Should be willing to work in shifts.

* Must have knowledge on Operating the computer, OS and Knowledge base navigation

* Must have MS Office knowledge.

* Must perform Level 1/2/3 troubleshooting mainly related to desktop/OS, Custom and COTS applications,

* Must have exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.

* Must have remote desktop troubleshooting. Escalate complex incidents/requests to upstream technical groups

* Should update users about request status and close request when users are satisfied with solutions

* Must be doing remote desktop troubleshooting.

* Must respond to customer queries via inbound calls, emails, chat and web tickets within defined SLA’s.

* Must have knowledge on logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.

* Must be escalating complex incidents/requests to upstream technical groups.

* Must have operating the computer, OS and Knowledge base navigation.

* Must need to work in global standard work environment.

* Must have knowledge of performance linked incentives.

Venue:

Mphasis Ltd,Cluster C, Wing 2,

ground Floor, wing 2,EON IT Park,

Kharadi, Pune.

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