Organization : Mphasis
Job Role : Support Process Associate
Location : Pune
Qualification : BE/B Tech/MCA/M Sc
Experience : Freshers
Salary : Rs 4.5 – 6 LPA
No.of Vacancies : NA
Website : www.mphasis.com
Apply Mode : Walk-In
Walk-In Date : 21st – 25th November 2017
Mphasis consistently delivers Applications services, Infrastructure services, and Business Process Outsourcing (BPO) services globally through a combination of technology know how, domain and process expertise. We service clients in Banking & Capital Markets, Insurance, Manufacturing, Communications, Media & Entertainment, Healthcare & Life Sciences, Transportation & Logistics, Retail & Consumer Packaged goods, Energy & Utilities, and to Governments around the world.
* Candidate should be BE/B Tech/MCA/M Sc from a recognised university.
* Should have an aggregate of 60% through out academics.
* Should respond to customer queries via inbound calls.
* Must update users about request status and close request when users are satisfied with solutions.
* Must have main knowledge of troubleshooting related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
* Must have remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups.
* Should have knowledge of LAN, VAN and MAN.
* Must have good communication skills.
* Must be willing to work 24*5 Shift.
* Should have knowledge on global standard work environment.
* Must have performance linked incentives.
* Must adhere to Compliance
* Must have knowledge of computer fundamentals
* Should have excellent Communication skills (Written & Verbal)
* Must have good Analytical, logical and reasoning skills
* Must be a effective team player.
* Must have good problem solving and interpersonal skills.
Mphasis, EON Kharadi Infrastructure Pvt Ltd,
SEZ Plot # 1, Wing 2, Ground Floor,
Cluster C, Kharadi, Pune – 411014.